• Mon – Fri 8.30am to 5.00pm, except public holidays
AFTER HOURS CONTACT

Clinic Services

Need to see a Doctor or Aboriginal Health Practitioner? Have a Free Health Check

Consultations with the GP’s are by appointment during business hours. Practice is Closed on Weekends and Public Holidays.

Available Services:

  • Health Assessments
  • Chronic Disease Management
  • Referrals
  • Women’s Health
  • Immunisations and Childhood Vaccinations
  • Wound Management
  • ECG’s
  • Blood Glucose Levels
  • Antenatal Care
  • NDIS Support – Aboriginal Disability Liason Officer

OPENING HOURS

VISITING SERVICES

We have a number of visiting Allied services available such as

  • Optometrist
  • Dietician
  • Podiatrist
  • Diabetes Educator
  • Pharmacist
  • Psychologist

TELEPHONE ACCESS

If you need to speak with your GP, it is advisable to call and book an appointment. An appointment booking, will allow you the time to discuss any concerns that you may have. Alternatively a message can be passed on to your GP, it is at the GP’s discretion to return your call, or request that you attend the next available appointment.

PATHOLOGY INFORMATION

Laverty Pathology is availably on-site. Operation hours Monday-Friday (except Public Holidays) 7.30am – 1pm.

PATIENT RECALL AND REMINDER SYSTEM

Patients will be contacted regarding test results requiring a follow-up.

Our Practice is committed to preventative care. You may be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system please let your Doctor or reception staff know.

Immunisation information will be passed onto the Australian Childhood Immunisation Register (ACIR) at a National level. 

This Practice is a Bulk-Billing Practice. You will be notified prior to your appointment if there will be a cost (eg. commercial drivers licence, private patient). Veterans will be required to sign the service voucher. There is a potential cost when referred for consultation with medical specialists or other health services.

Please ring 02 6822 0000 for an appointment. Every effort will be made to accommodate your preferred time and GP. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away. Longer consultation times are available, so please ask our receptionists if you require some extra time. 

If you require an Interpreter or have a hearing impairment and need assistance please advise reception while making appointments and arrangements will be made with an interpreter to assist you.

Your medical record is a confidential document, it is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members.

If you have not been into the Practice for a while we may need to update your details on our computer system. The reason for maintaining updated information is very important in order for us to provide you with a high standard of care.

To ensure that we are in a position to provide the best and most appropriate services and referrals for you or your family we require the following information from you at reception-

  • Your full name
  • Date of Birth
  • Current Contact details including address, phone number and emergency contact details
  • If you identify as Aboriginal or Torres Strait Islander origin
  • Your current Medicare card number
  • Your current Health Care card number

When you make your next appointment please take the time to provide reception staff with your updated details so that your medical records remain current.

If you have a problem we would like to hear about it. Please feel free to talk to an AMS Staff Member.

You may prefer to write to us or use our Suggestion Box, or leave feedback on the Happy or Not Kiosk.

We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside of the surgery there are several options available including the Medical Registration Board, Australian Medical Association (AMA) or Health Care Complaints Commission at:

NSW Health Care Complaints Commission, Leval 13 323 Castlereagh Street, SYDNEY NSW 2000

Locked Bag 18, Strawberry Hills NSW 2012

Phone: 1800 043 159 (Toll Free)

Phone: 02 9219 7444

Fax: 02 9281 4585

TTY: 02 9219 7555

Email: hccc@nsw.gov.au

Patients can access up to date information about the practice. At a minimum, this information contains:

  • our practice’s address and telephone numbers
  • our consulting hours and details of arrangements for care outside normal opening hours
  • appointment types
  • our practice’s billing principles
  • a list of our practitioners
  • our practice’s communication policy, including when and how we receive and return telephone calls and electronic communications
  • our practice’s policy for managing patient health information (or its principles and how full details can be obtained from the practice)
  • how to provide feedback or make a complaint to the practice
  • details on the range of services we provide.

Dial 000 in case of emergency or present to Coonamble Hospital at 150 Castlereagh Street, Coonamble NSW 2829, call on 02 6822 9300

If you are requiring medical care outside of our operating hours present to Coonamble Hospital.

Dial 000 in case of emergency or present to Coonamble Hospital at 150 Castlereagh Street, Coonamble NSW 2829, call on 02 6822 9300

If you are requiring medical care outside of our operating hours present to Coonamble Hospital.